1. Secure Payment Processing

We ensure that your financial data is protected using high-level encryption standards. When you purchase on Tendify:

• Payments are processed through secure, verified third-party gateways.
• Your funds are held securely to ensure the seller initiates the fulfillment process.
• We support various payment methods, including major credit cards and digital wallets, depending on the seller’s configuration.

2. Delivery & Fulfillment Responsibility

Since Tendify is a platform of independent vendors, each order is unique to the seller you are purchasing from:

• Seller Dispatch: The seller is responsible for packaging and shipping your items within their stated timeframe.
• Shipping Carriers: Sellers choose their own courier services. Shipping methods and costs are clearly calculated and displayed at the checkout page before you finalize your order.
• Lead Times: Please refer to individual product pages for estimated “Processing Times” (the time it takes for a seller to hand over the package to the courier).

3. Order Tracking

Once a seller marks your order as “Shipped,” you will receive a notification. Most sellers provide a tracking number that you can monitor directly through your Tendify Dashboard under the “Orders” section.

4. Customs and International Shipping

For cross-border transactions, please note that buyers are responsible for any applicable customs duties, taxes, or import fees imposed by their respective countries. Tendify does not manage or calculate these external costs.

5. Resolution Center & Disputes

If you encounter any issues regarding your delivery (e.g., item not received or not as described), we recommend the following steps:

• Direct Contact: Use the Tendify messaging system to contact the seller directly for a quick resolution.
• Escalation: If the seller fails to respond or resolve the issue, you may open a dispute. Tendify will act as a mediator to ensure a fair outcome based on the evidence provided.